Cancellation and Return Policy
Cancellation before shipment:
If the order or the items that you want to cancel have not been shipped, you can cancel the order online or by speaking with our helpdesk at +91 9999226644. In such cases, the order will be cancelled and the money paid by you will be refunded to you.
Cancellation post shipment:
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our helpdesk at +91 9999226644 and do not accept the delivery of the order.
Once the order is received back by us, we will refund the money paid by you as per Refund policy included below.
We are committed towards providing you the best shopping experience at Kunchals and allow no questions asked return policy, in case of Manufacturing defect, wrong size, Incorrect product or damage during shipment.
you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
In case you need to return the shipment, please get in touch with our helpdesk at +91 9999226644 or write to us at Kunchals@kunchals.com within 2 days of receiving the order. Post that, please ship the products to following address within 15 days of receipt of the products:Kunchals stores Pvt Ltd,
M-14, M- Block Market
Greater Kailash Part-1, New Delhi
We would treat returns as valid only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Our shipments go through rigorous quality check processes before they leave our facilities, however, in rare cases, the products might get damaged during shipment. We provide free returns if you have received damaged or incorrect products. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
We will process the refund once the returned items are received and verified by us.
There are certain categories of products which are non-returnable
Certain items such as Fragrances, Aftershaves, Deodorants, Makeup, Nails, Skincare, Hair care products are non returnable.
If you had paid through credit card / debit card or net banking, then we refund to same account.
If you had paid through COD, we will issue the cheque in the name and address as specified in billing details.
Discount vouchers are for one time use only and shall be treated as utilized even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in case you cancel the order.